Avaatec After-sales Service
1.Warranty period of battery is 12 months. If the battery capacity normally decreases by more than 50% (except for human factors), replace the battery with a new one within 6 months. The battery can be repaired after 7-12 months. If the battery is damaged by water, the warranty will not cover this case.
2.Warranty period of motor is 12 months. The motor has a 12-month warranty. Man-made damage and water intrusion are not covered by the warranty.
3.Warranty period of meter is 6 months. Self-modification, man-made damages are not covered by the warranty, and functional failures can be repaired or replaced.
4.Warranty period of controller is 12 months. Functional defects can be replaced or repaired, but any damage caused by human intervention will not be covered by the warranty.
5.Warranty period of charger is 12 months. Natural damage, functional failure can be replaced, man-made damage, improper use will not be covered by the warranty.
6.Warranty period of bike lights is 3 months. Functional failure can be replaced.
7.Warranty period of multi-function switch is 6 months. Self-modification, man-made damage will not be replaced.
8.Warranty period of frame is 12 months. Natural fractures and desoldering can be replaced. Man-made modifications and disassembly are not covered by the warranty.
9.Warranty period of front fork is 6 months. It can be replaced by opening welding or desoldering. External impact or unauthorized modification will not allow replacement.
10.Warranty period of flywheel is 3 months. Functional defects can be replaced or repaired, but any damage caused by human intervention will not be covered by the warranty.
11.Warranty period of speed knob is 3 months. Functional defects can be replaced or repaired, but any damage caused by human intervention will not be covered by the warranty.
12.Warranty period of tyre is 6 months. Punctures from sharp objects are not covered by the warranty.
How To Avoid Being Levied High Anti-dumping Duties When Importing E-bikes from China?
EU countries will impose high anti-dumping duties on electric bicycles exported from China. In response to this situation, we generally recommend customers to ship their products to the transit countries and re-export these products to the destination countries to avoid being levied high anti-dumping duties during import customs clearance in the country of destination. The steps are as follows
1. When the goods are shipped from the port of departure in China to the transit port in a third country, the freight forwarding company will go through the import customs clearance procedures in the third country and arrange for company A in the transit country to receive the goods. Because the goods are operated in the bonded area of the transit port, they do not involve general trade import duties in the transit country. The heavy containers in the first journey and the empty containers in the second journey are brought to the bonded warehouse of the transit port for container replacement operations at the same time, and the container replacement process is photographed and recorded.
2. After changing the container, return it to the terminal, and reuse the transit country B trading company to declare for export. Apply for a certificate of origin from the transit country, which is 100% guaranteed to be authentic and valid.
3. The complete set of documents including bill of lading, certificate of origin, packing list, invoice, etc. all come from the transit country.
4. Customers at the destination port must arrange customs clearance with a complete set of documents from the transit country, so that they can effectively avoid anti-dumping.
Other Ways To Avoid Being Levied High Anti-dumping Duties When Importing E-bikes from China To Europe
About exporting to EU countries, in response to EU anti-dumping tax shipment plans.
Plan 1. AVAATEC China factory production and shipment from China, DDP door to door home delivery by sea or train to EU address.
Plan 2.100% SKD parts, shipped from China, this way customers MUST have assembly, debugging and testing capabilities.
Shipped in parts, the product names are spare part, such as tire, display, motor etc, and the anti-dumping tax point is very lower.
Plan 3. Purchase accessories from China, ship to our Poland factory and finish production there, then send to EU address or clients pick up from Poland factory.
No anti-dumping duties required.
Payment is made to our EU company. Polish company invoice, Chinese factory delivery, door-to-door DDP;
European company invoice:
1. Only small batch invoice is accepted, with a single invoicing limit of 50,000 euros.
2. Charge 6% of the invoice amount, product name electric bicycle, and conduct real capital flow transactions.
3. The invoicing entities of European companies include multiple companies A.B.C.D. Whichever company has input will trade with that company.